Showing posts with label Small Business. Show all posts
Showing posts with label Small Business. Show all posts

Tuesday, December 3, 2013

Yankees Cashman Bully Boss

What is fear? The word fear according to the Webster dictionary is an unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat. Fear is a chemical reaction in the brain that starts with a stressful stimulus and ends with the release of chemicals that cause a racing heart, fast breathing and energized muscles, among others.  Our nervous system, with more than 100 billion nerve cells, comprises an intricate network of communications from everything we sense, to what we think and what we do. Some of these communications lead to conscious thought and action, while others produce autonomic responses. The fear response is almost entirely autonomic: we don't consciously trigger it or even know what's going on until it has run its course. There are two paths involved in the fear response. Although both processes are happening simultaneously, the short circuit is quick and messy, while the long circuit takes more time and delivers a more precise interpretation of events.

Let’s take the example of the shaking of your front door. If the front door to your home is suddenly knocking against the frame, it could be the wind. It could also be a burglar trying to get in. It's far better choice to assume it's a burglar and have it turn out to be the wind than to assume it's the wind and have it turn out to be a burglar. The low road shoots first and asks questions later.

The process looks like this:
·         The door knocking against the door frame is the stimulus. As soon as you hear the sound and see the motion, your brain sends this sensory data to the thalamus.
·          At this point, the thalamus doesn't know if the signals it's receiving are signs of danger or not, but since they might be, it forwards the information to the amygdala.
·         The amygdala receives the neural impulses and takes action to protect you: It tells the hypothalamus to initiate the fight-or-flight response that could save your life if what you're seeing and hearing turns out to be an intruder.

So why are we having this winded discussion about fear? Although fear serves the purpose of inhibition and caution, it also serves the purpose of motivation toward knowledge, learning, protection, security and finally peace. 

One of the most common fears individuals struggle with everyday is called Agoraphobia. This is the fear of any situation in which the person would have difficulty escaping, and can take place anywhere. It may be religious buildings, open spaces, crowded malls, etc.  Although agoraphobia is the extreme case, many individuals suffer silently in conflict and bullying situations and feel trapped.  Yes, these circumstances happen every day. It happens in schools, in families and according to Yankees GM, Cashman, it even happens in baseball. Being bullied at work can be a miserable experience. The ongoing pattern of intimidation can be degrading and humiliating, and can even cause health problems, according to the Washington State Department of Labor and Industries. Bullying is not illegal unless it targets protected characteristics such as your race or sex, which can make it very difficult to stop the bully. If the bullying includes sexual harassment, however, your job could be protected even if you file a bullying claim.
Bullies can be bosses, co-workers, or even subordinates. Bosses, however, are the most likely candidates to bully in the workplace, possibly because they have power. The Workplace Bullying Institute reports that nationally, 72 percent of bullies are bosses. Sixty-two percent of the bullies were men and 79 percent of the targets were women. Although it is in the best interests of the organization to eliminate bullies because they cause increased staff turnover and sick leave, few organizations or government agencies have an anti-bullying policy. The Occupational Health and Safety Administration, OSHA, is one exception -- its May 2011 “OSHA Field Health and Safety Manual” includes an anti-bullying policy.
The WBI has completed surveys on the effectiveness of employees’ strategies to stop bullying. The most common of these strategies include confronting the bully, telling the bully’s boss, telling senior managers or taking the problem to the human resources department. Other strategies included involving a union organization, filing a complaint with a federal or state agency and filing a lawsuit. Of these, the WBI’s April 2012 survey noted the most effective strategy was to file a lawsuit, which was still effective only 16 percent of the time. Filing a complaint with a state or federal agency was effective almost 12 percent of the time. Other strategies had an effectiveness rate of approximately 3 to 4 percent.  Not only did the strategies to stop the bullying fail in most cases, 78 percent of bullied employees had negative employment consequences. Most bullied employees -- 28 percent, according to WBI -- voluntarily quit their jobs. Another 25 percent were forced out through a mechanism called "constructive discharge," in which the employee quits because the employer makes working conditions so unbearable. An additional 25 percent of employees who complained were fired. Eleven percent transferred to another position within the organization. Perpetrators of bullying were terminated 5 percent of the time and 6 percent were punished for bullying.

So now, you are in a situation faced with the fear of loosing your job, but on the other hand in torment and everyday abuse and anguish because a bully is on your tail and derives gratification from seeing you hurt.  How can your long-circuited fear help you?  Report, report, report.  Keeping silent is the worst thing anyone can do when facing terror of this magnitude.  Bullies grow stronger and similar to a Python in hiding, can feed their addiction to bringing misery to others, so much more, by having victims resort to no action, or even worse depression and self-pity.  Chances are if you have been victimized, so have some others.  Why should you not enjoy every minute of your living because of someone’s disease to hurt others?  Once you have made the decision to report the bullying and face the music, here are some steps you can take to safeguard your security:

1.       Keep a diary of the bullying: note dates, times, places and the specific behavior, as well as who else was present.
2.       Document bullying behavior you witness, even if it's not directed at you. Your documentation should be factual: “He told me I was stupid and incompetent.”
3.       Obtain and keep copies of documents that corroborate the bully’s behavior or dispute his accusations about your behavior or performance, such as emails, performance reviews, attendance records or memos.
4.       If possible, have a witness with you any time you must interact with the bully.
5.       When you meet with a senior manager or human resources staff, stay calm and focus on the facts rather than your feelings.
6.       Remember, OSHA is on your side.  Prior to employment and during check your company’s anti-bullying policy and keep them on your speed dial. 

The road may not be paved, but it is there if you take the path of problem-solving and self-respect and surround yourself with trusted advisors who can guide you to make the right choices at the right time.  Although the feelings of fear may immobilize you to have negative self-talk, they can be your rescue to safety if you use them that way.  You don’t have to suffer in silence.  You have choices and any change is better than none.  You don’t get in to arguments, or try to take illegal actions.  You just get the right people involved and move forward.


By the way, how do you kill a Python? You don’t.  You get as far from them as possible and let Wild Life Officials handle it. 



Friday, August 30, 2013

Tracy McGrady Exit

Photo Credit: everyjoe.com
Winning athlete, Tracy McGrady, just retired from a sixteen year NBA career (Washington Post). His simple, smooth exit is the envy of all business owners considering an exit strategy.  McGrady’s got big shoes to fill, but fortunately for him, he doesn’t have to worry about who fills them. While McGrady is free to move on without a care, company owners need to consider long term plans for their business. Entrepreneurs tend to get caught up in the game and success, but forget to consider long term reality. What will happen at “the end of their season,” so to speak?

Why prepare an exit strategy?

Every business eventually has to pass the torch on. Here are some reasons to consider.
1.       Death
2.       Illness
3.       Disability
4.       Retirement
5.       Shift in market conditions
6.       Loss of key employees
7.       Vital supplier departs
8.       Competition
9.       You receive a better offer


It is easier to be prepared with a plan in the face of those scenarios, rather than taken off guard, which is why exit strategies are typically written into business plans from the beginning. However, it’s never too late to get the ball rolling.

Photo Credit: ideacrossing.org

Exit Strategy Outline:

Here are some considerations for exit strategies…

1.       Define your goals –
This isn’t just about defining business goals, but also defining personal goals. Anyone thinking about an exit strategy needs to know how much money they expect to have after the fact. Business owners need to also set goals in regards to fluidity of operations, so they know everything can continue without them.

2.       Assemble a team –
This is not a solo mission, it is a team operation. A business is like a child to an entrepreneur. Sweat, tears, and hard work have brought what was once a dream, to life. Don’t botch the hard work you’ve put in by being careless in planning your departure. Be sure to recruit financial advisors, succession experts, insurance specialists and business consultants as needed, to help you make the best decisions.

3.       Write a plan –
This will be a process. Don’t expect to meet with advisors on Monday and have this all hashed out by Friday. It doesn’t work that way. Effective exit strategies take time to develop and are extremely unique to each organization. You and those helping you need to have a cohesive vision with goals, as well as clearly defined responsibilities for effective collaboration. Keep in mind that just because a plan is concocted, doesn’t mean it is set in stone. Be flexible to adapting the goals as you go.

4.       Assess company value –
This is absolutely vital and has several components. Tracking value should be an important aspect of your operation anyway, but it’s especially crucial in planning an exit strategy. If you want someone to be interested in taking over your company, it’s got to have appeal.

Components to remember:

* Financial Value: You should know and be able to explain your finances inside and out. Track the flow of revenue and expenses. Incomplete financial information will leave a potential buyer worried about the company as a future investment.

* Operations: A job candidate doesn’t walk into an interview dressed in rags, using a broken pen and handing in a torn resume. Similarly, a business that is kept clean, with well maintained equipment will be more valuable than one that’s barely hanging together. Appearance is important, from employee presentation to atmosphere.

* Effectiveness and Performance: Performance fluctuation happens in business. The key is to be able to understand and articulate changes. Sometimes fluctuations including price increases and losing unprofitable customers are a good thing. 

* Succession Planning: If you’re the only one in charge of all store operations, with no one in training to take over, the store will be at a loss when you depart. As one would imagine, this is not appealing to potential new owners. Hence,
Succession Planning is invaluable for your business. Again, seeking a replacement should be a thorough process and begin taking place long before a business owner actually plans to leave.

5.       Make it happen –
You’ve outlined your goals, gathered a team, written a plan and invested in value to position your business for appeal. Now it’s time push for the final score. All the players are ready for the whistle to blow. When the time is right, you’re ready to pass the torch and move on to your next phase in life.


With the outline above and a team to help you from point A to point B, you’re just steps away from the Hall of Fame. Remember above all, to think of the exit strategy as a process, not an event. At the end of the season, you can kick back with Tracy McGrady and exchange success stories. The ball is in your court. 




Thursday, May 23, 2013

The Small Business Employee Puzzle


Every piece must be included and positioned correctly to accurately complete a puzzle; an organization's talent is no different. In order to be successful, a business must rely heavily on having the right employees and placing them effectively. Particularly, the right employees are crucial to the productive future of small businesses. We've created a list of some important roles you need to fill in your business. This list is not about technical skills; it is about personality traits.


(Photo credit: Center for Work Life)


1.      Managers –

You’re running a business which means you are busy! An employee that can take the reins is critical. This individual is extremely smart, has management experience, can multi-task well and can think quickly on their feet. Having employees like this involved with your small business can be vital. 

2.       Teachers –

You can’t go wrong with teachers in the work-place. Anyone with the patience and kindness of a teacher will multiply the skills of you other employees. Also, employee retention is higher when employees feel they are truly learning; that you are investing in them as much as they invest in you.

3.       Optimists –

A positive atmosphere really makes or breaks a work place. That’s why people that encourage good morale are so vital. No matter the loss of sales or hard times, happy thinkers are infectious. The positive attitude is the root of all other business success.

4.       Strategists –

Your strategists have a thirst for knowledge and success. They are often hard to rein in, but well worth the investment. They love to read and research trends. You stay competitive in your field when you have great strategists.

5.       Versatilists –

Multi-skilled individuals can be invaluable to a small business. Depending on business needs, this individual has a wide skill base to draw from. They are able to have a foot in more than one area frequently or change roles as time goes on. Often this type of worker is a quick learner with a positive attitude.

6.       Performers –

It is great to have wonderful strategists, managers, teachers and optimists, but don’t forget about your performers. Your performers are competitive people. They want the job done. No matter the cost, they make sure strategies are carried out. They carry out what the strategists devised when the strategists are too busy researching to execute their ideas.


Remember, it takes all kinds! When you find every employee piece to fit your business puzzle; you are on the road to success.