Showing posts with label Conflict Resolution. Show all posts
Showing posts with label Conflict Resolution. Show all posts

Friday, March 28, 2014

Gwyneth Paltrow Boiling or Not?

Ever heard of a bloody divorce? One of the most disturbing portrayals of the concept might be the 1989 black comedy The War of the Roses. In this film, a divorce lawyer tells the tale of a horrific divorce in which the conflict escalated to violence and eventually death. Unfortunately, violent disputes in married relationships, friendships and working relationships are not unheard of. These scenarios are examples of the highest degree of conflict temperature, which is boiling. Many times, both sides in the dispute are angry and willing to go to any length to “win.” Or sometimes, the conflict is instigated by an attacking side with malicious intent, which was likely the case in the recent attack on Zac Efron in Skid Row. Often both sides are in need of stronger emotional intelligence and guidance to help reduce tensions.  

At the other end of the conflict thermometer is a warm conflict. Based on her interviews, it would seem Gwyneth Paltrow’s break up would fall into this category. She says she and her husband, Coldplay front man, Chris Martin, are uncoupling. She says uncoupling “seeks to be very undramatic.” As opposed to a loud, name-calling break up, she described her split with Chris with terms of compassion and mutual understanding. Paltrow’s celebrity friend, Cameron Diaz explained to E! News “People want them to blow up and it to be ugly, but they're kind, generous, loving people who really care about one another… They are really good friends” (Huffington Post). This situation shows the signs of warm conflict in that both sides are still open to discussion and finger pointing is not an issue.  


Gwyneth Paltrow Photo
By: Jared Purdy Photography



In the midst of a dispute, pausing to determine conflict temperature, evaluate the cause of the conflict and learn about conflict resolution tools such as persuasion can lead to much better outcomes.  


Check out this video for more details on conflict temperature:


Friday, March 21, 2014

The Hunger Games in Your Office


The Hunger Games has taken the world by storm. After all, who doesn’t love a post-apocalyptic adventure with a memorable heroine? I know I’ve enjoyed the film series. And like all great books and movies, The Hunger Games offers a feast of topics to consume. Specifically, the angle of competition in contrast with cooperation comes to light when considering the dynamics of the tributes in the games. And of course, competition and cooperation are important considerations when it comes to communication in the workplace and conflict resolution. Check out the video below for a deeper analysis on this subject.


Finding the balance of healthy competition and functional cooperation isn’t an easy task, unless one has the correct tools. These tools include strong emotional intelligence skills and effective communications skills. Become the girl on fire like Katniss, or the boy with the bread like Peeta, by defying the norms of viscous competition in conflict scenarios and stopping to think how working together can lead to even better results.


Tuesday, January 14, 2014

Arian Foster: negotiating or “no-go”tiating?

Often times, whether within an executive board, a shareholder committee, a department or unit within an organization, or owners within a small business, individuals are not in agreement.  Either due to lack of negotiating skills, or an authoritarian style not suited for nurturing the team spirit, or simply personality differences and egotistical decision-making, parties in a group can feel estranged and act rebellious.  During these times, the options are to fight to the bone, separate the shares either through a buy-out or similar option, or to invite a third party to serve as a facilitator/mediator.  

Mediation is when two organizations, or two individuals, decides to let an unbiased party hear both sides of a situation and then come to some type of agreement that satisfies both parties as it pertains to a dispute.

If an organization decides to bring legal action against another organization or individual, then this process can bring a lot of negative publicity to the situation and most companies don't want this type of advertisement. Legal action can be a very time consuming process as well as being quite costly. One has to utilize a number of resources when it comes time for legal action. The process will take the focus away from the core business and will deplete profits, creating unwanted costs. No organization’s mission statement involves litigation, so anything close to that, is a step in the wrong direction.

It would be so much easier to have someone representing both parties and then get all the facts of the case and then work to a conclusion that is satisfying to all involved. Mediation is less conspicuous than legal action in addition to being hard on your time, money, manpower and resources. The current dispute between Arian Foster and Brittany Norwood that’s making headlines (USA Today) is a prime example. Mediation concerning her pregnancy and his reaction would save them and their families a world of heartache and money. Instead, it’s becoming a highly publicized dispute.



Imagine having to have someone within your organization have to retrieve files from 5 or 10 years ago, so that you can prepare for legal action. This takes the individual away from their duties they were hired to do. For all practical purposes this is down-time or unproductive business practice.

If you are ever at odds with a conflict situation that isn’t easily maneuverable, mediation may be a good option for you.  In order to help you choose the right mediator, below are some characteristics to look for.  Remember these are at the minimum, depending on your case, other details may need to be further considered:

1.      Impartiality – Independence and objectivity. Some people describe this characteristic as “being an honest broker.”
2.      Integrity – Mediators oftentimes convey information that parties may find disturbing, or difficult to accept. This requires the candor to communicate honestly, the courage to follow professional standards, and the strength to reject unethical suggestions occasionally advanced by participants.
3.      Respect – Responding to disputants as people with difficult problems under trying circumstances.
4.      Good listeners
5.      Ethical – Mediators face an array of ethical issues. Chose only those who have agreed to be bound by published standards from recognized organizations.

6.      Important Personal Traits – Other helpful qualifications include empathy, maturity, calmness, analytical skills, persuasiveness, and intelligence.





Tuesday, December 3, 2013

Yankees Cashman Bully Boss

What is fear? The word fear according to the Webster dictionary is an unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat. Fear is a chemical reaction in the brain that starts with a stressful stimulus and ends with the release of chemicals that cause a racing heart, fast breathing and energized muscles, among others.  Our nervous system, with more than 100 billion nerve cells, comprises an intricate network of communications from everything we sense, to what we think and what we do. Some of these communications lead to conscious thought and action, while others produce autonomic responses. The fear response is almost entirely autonomic: we don't consciously trigger it or even know what's going on until it has run its course. There are two paths involved in the fear response. Although both processes are happening simultaneously, the short circuit is quick and messy, while the long circuit takes more time and delivers a more precise interpretation of events.

Let’s take the example of the shaking of your front door. If the front door to your home is suddenly knocking against the frame, it could be the wind. It could also be a burglar trying to get in. It's far better choice to assume it's a burglar and have it turn out to be the wind than to assume it's the wind and have it turn out to be a burglar. The low road shoots first and asks questions later.

The process looks like this:
·         The door knocking against the door frame is the stimulus. As soon as you hear the sound and see the motion, your brain sends this sensory data to the thalamus.
·          At this point, the thalamus doesn't know if the signals it's receiving are signs of danger or not, but since they might be, it forwards the information to the amygdala.
·         The amygdala receives the neural impulses and takes action to protect you: It tells the hypothalamus to initiate the fight-or-flight response that could save your life if what you're seeing and hearing turns out to be an intruder.

So why are we having this winded discussion about fear? Although fear serves the purpose of inhibition and caution, it also serves the purpose of motivation toward knowledge, learning, protection, security and finally peace. 

One of the most common fears individuals struggle with everyday is called Agoraphobia. This is the fear of any situation in which the person would have difficulty escaping, and can take place anywhere. It may be religious buildings, open spaces, crowded malls, etc.  Although agoraphobia is the extreme case, many individuals suffer silently in conflict and bullying situations and feel trapped.  Yes, these circumstances happen every day. It happens in schools, in families and according to Yankees GM, Cashman, it even happens in baseball. Being bullied at work can be a miserable experience. The ongoing pattern of intimidation can be degrading and humiliating, and can even cause health problems, according to the Washington State Department of Labor and Industries. Bullying is not illegal unless it targets protected characteristics such as your race or sex, which can make it very difficult to stop the bully. If the bullying includes sexual harassment, however, your job could be protected even if you file a bullying claim.
Bullies can be bosses, co-workers, or even subordinates. Bosses, however, are the most likely candidates to bully in the workplace, possibly because they have power. The Workplace Bullying Institute reports that nationally, 72 percent of bullies are bosses. Sixty-two percent of the bullies were men and 79 percent of the targets were women. Although it is in the best interests of the organization to eliminate bullies because they cause increased staff turnover and sick leave, few organizations or government agencies have an anti-bullying policy. The Occupational Health and Safety Administration, OSHA, is one exception -- its May 2011 “OSHA Field Health and Safety Manual” includes an anti-bullying policy.
The WBI has completed surveys on the effectiveness of employees’ strategies to stop bullying. The most common of these strategies include confronting the bully, telling the bully’s boss, telling senior managers or taking the problem to the human resources department. Other strategies included involving a union organization, filing a complaint with a federal or state agency and filing a lawsuit. Of these, the WBI’s April 2012 survey noted the most effective strategy was to file a lawsuit, which was still effective only 16 percent of the time. Filing a complaint with a state or federal agency was effective almost 12 percent of the time. Other strategies had an effectiveness rate of approximately 3 to 4 percent.  Not only did the strategies to stop the bullying fail in most cases, 78 percent of bullied employees had negative employment consequences. Most bullied employees -- 28 percent, according to WBI -- voluntarily quit their jobs. Another 25 percent were forced out through a mechanism called "constructive discharge," in which the employee quits because the employer makes working conditions so unbearable. An additional 25 percent of employees who complained were fired. Eleven percent transferred to another position within the organization. Perpetrators of bullying were terminated 5 percent of the time and 6 percent were punished for bullying.

So now, you are in a situation faced with the fear of loosing your job, but on the other hand in torment and everyday abuse and anguish because a bully is on your tail and derives gratification from seeing you hurt.  How can your long-circuited fear help you?  Report, report, report.  Keeping silent is the worst thing anyone can do when facing terror of this magnitude.  Bullies grow stronger and similar to a Python in hiding, can feed their addiction to bringing misery to others, so much more, by having victims resort to no action, or even worse depression and self-pity.  Chances are if you have been victimized, so have some others.  Why should you not enjoy every minute of your living because of someone’s disease to hurt others?  Once you have made the decision to report the bullying and face the music, here are some steps you can take to safeguard your security:

1.       Keep a diary of the bullying: note dates, times, places and the specific behavior, as well as who else was present.
2.       Document bullying behavior you witness, even if it's not directed at you. Your documentation should be factual: “He told me I was stupid and incompetent.”
3.       Obtain and keep copies of documents that corroborate the bully’s behavior or dispute his accusations about your behavior or performance, such as emails, performance reviews, attendance records or memos.
4.       If possible, have a witness with you any time you must interact with the bully.
5.       When you meet with a senior manager or human resources staff, stay calm and focus on the facts rather than your feelings.
6.       Remember, OSHA is on your side.  Prior to employment and during check your company’s anti-bullying policy and keep them on your speed dial. 

The road may not be paved, but it is there if you take the path of problem-solving and self-respect and surround yourself with trusted advisors who can guide you to make the right choices at the right time.  Although the feelings of fear may immobilize you to have negative self-talk, they can be your rescue to safety if you use them that way.  You don’t have to suffer in silence.  You have choices and any change is better than none.  You don’t get in to arguments, or try to take illegal actions.  You just get the right people involved and move forward.


By the way, how do you kill a Python? You don’t.  You get as far from them as possible and let Wild Life Officials handle it. 



Friday, August 9, 2013

Pay them or lose them

McDonalds began making headlines in July when the company worked with Visa to create a budget guideline for employees. According to Clare O’Connor of Forbes, this budget has not only backfired, but more likely caused increased support for political campaigns aiming to boost minimum wage. No business, big or small, is immune to the ethical pitfall of under-paying employees. But, this situation lends itself to a great case study on emotional intelligence when it comes to paying employees.

Emotional Intelligence and McDonalds’ Payroll

Wikipedia describes emotional intelligence as the ability to identify, assess and control the emotions of oneself, others and groups. So what does the emotional intelligence process look like for McDonalds in this situation?

Identify.

Credit: MarketingProfs Daily Fix
The budget assumes employees would earn $1,105 from one job and hold an additional second job in which they would earn $955. There are a couple problems right off the bat. Because they are earning minimum wage, that means those employees are working approximately 38 hours a week for McDonalds. Based on the $955 from the second job, McDonalds also expects those employees to work about 32 hours a week at a second job.

An organization aiming to be emotionally intelligent should stop and realize that a seventy hour work week is going to leave employees stressed, tired and unhappy. Here the organization has identified the feelings of employees.


Assess.

Another issue with the budget arises when one realizes that even if the worker is able to hold a second job
and work 70 hours, many of the budget items are unrealistic. In most locations, $600 rent isn’t practical. Beyond that, the national average for health insurance is at $215 where McDonalds listed the item at a $20 monthly expense. The moral of the story here, is that even with both jobs, workers would still be struggling to survive.

Credit: Detroit15.org
Here again, companies like McDonalds have an opportunity to put themselves in someone else’s shoes. Here there should be an acknowledgement of conflict. The next step is going beyond realizing the situation exists to empathizing. This involves moving past knowing the workers are upset and assessing why they are unhappy, which is a key aspect of both emotional intelligence and conflict resolution. Understanding these worker’s emotions involves asking: what is like to work 70 hours a week but still not bring in enough money for a comfortable living? What is it like to have to choose between a safe apartment and being able to eat? Or having to decide between buying a reliable car or having health insurance? It is likely these workers are continually stressed, insecure because they don’t have options in emergencies, and hurt because they are under-valued.  


Control.

At this point in our study, the organization would acknowledge the hardship for their employees and empathize, which would lead to taking control. Now, emotional intelligence isn’t about completely yielding to the demands of others and people pleasing. The key here is to manage sympathy and empathy with a level head. So, should McDonalds automatically yield to recent strikes and pay workers the $15 an hour they are demanding (as reported in The New York Time’s A Day’s Strike Seeks to Raise Fast-Food Pay). Not necessarily. However, McDonalds should take the time to ponder how much they can improve wages. University of Kansas School of Business’ student Arnobio Morelix performed a study which revealed that if McDonalds paid these workers the $15 they seek, the price of a Big Mac would go up only %.68. The company doesn’t have to worry about loss of business with such little change in cost. If McDonalds’ CEO made $8.75 million in 2012, surely there is room to move some figures around.


Beyond considering how the problem can be fixed, emotional intelligence is about acknowledging the other side’s feelings and having a conversation, which can be further understood by learning the principles of conflict resolution. Though it would be jaw-dropping to imagine it would actually happen, in this situation, McDonalds could make the effort to not only increase wages, but make budget explanations available to employees so they understand why they earn what they do, rather than simply feeling like a kicking-post. The more the company is willing to truly start caring about the employees, the happier and more productive employees will become. In return, employees need to be willing to meet the organization in the middle.